Privacy Policy

At M/S Fibrelink (), a BSNL Authorized Bharat Fibre Franchise serving Barpeta Road, Assam (PIN 781315), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, contact us, or request services. We comply with applicable Indian data protection laws, including the Information Technology Act, 2000, and align with BSNL’s privacy standards.

1. Information We Collect

We collect minimal personal data necessary for our services:

Personal Information You Provide:

  • Contact Details: Name, phone number, email, and address when you inquire about Bharat Fibre plans, check availability, or request new connections.
  • Service Information: PIN code, preferred plan, and billing details for connection requests.
  • Form Submissions: Details from “Check Availability” or “Contact Us” forms.

Automatically Collected Information:

  • Log Files: IP address, browser type, ISP, visit timestamps, and pages viewed (standard web analytics).
  • Cookies: Store preferences like language settings or session data. We use essential cookies only; no tracking cookies.

We do not collect sensitive data like bank details, Aadhaar, or payment information on our site. BSNL handles billing securely.

2. How We Use Your Information

Your data is used solely to:

  • Process service requests and check connection feasibility in Barpeta Road.
  • Communicate plan details, offers, and support updates.
  • Improve website functionality and respond to inquiries.
  • Comply with legal obligations.

We never sell your data to third parties. Limited sharing occurs with BSNL for service activation, as per franchise agreement.

3. Data Storage & Security

  • Storage: Data is stored on secure Indian servers for up to 2 years or until service completion, then securely deleted.
  • Security Measures: SSL encryption, firewalls, access controls, and regular audits. Employees are bound by strict confidentiality.
  • Data Retention: Inquiry data retained 6 months; service records per BSNL retention policy.

4. Your Rights & Choices

Under Indian law and global standards:

  • Access & Rectification: Request your data copy or corrections via .
  • Erasure: Delete non-essential data (subject to legal holds).
  • Opt-Out: Unsubscribe from emails anytime.
  • Cookies: Manage via browser settings.

Children’s Privacy: We do not knowingly collect data from children under 13. Parents, contact us to remove any such information.

5. Third-Party Links & BSNL Services

Our site links to BSNL portals. Their privacy practices apply there. We do not control or endorse third-party ads/cookies.

6. Changes to This Policy

We may update this policy. Changes will be posted here with the update date. Continued use constitutes acceptance.